Empathy & Product Management

João Teixeira Duarte has a background psychology and experience in product management.

In this podcast, he talks about his career journey and discusses the value of empathic relationships as a way of increasing product and process quality.

Once you've absorbed what João has to say, read the below blog posts to get more insights from him:

• EN: Managing clients' expectations and fostering trust
• EN: Three ways to really connect with your start-up's customers
  

You can follow João on Twitter at @JoaoTDuarte.