May 28th, 2026

Why nobody has won the AI race yet

About our Event

This 5th edition of Minders twice yearly retail insights explores why an explosion in technology hasn’t yet translated into radically innovative customer experiences or different organisational outcomes.

DATE: Thursday, May 28th, 2026
TIME: Drinks and networking from 3:30pm | Talk starts at 4:00pm
LOCATION: London, UK Food & drink: Sandwiches, snacks and drinks provided

Topics

  • The Disparity in CX Innovation

    Exploring why some customer experiences look like they haven’t changed in 10 years, while others have undergone regular and radical transformations.

  • The Real AI Race in Retail

    From PIM to fraud, content to unit economics - looking at where successful retailers are deploying AI to deliver commercial outcomes across the business.

  • Where AI creates Risk

    A discussion of the challenges with AI that need to be identified and managed such as quality degradation, security gaps and workforce disruption.

  • What the next 6 months could look like

    Has AI peaked or is it just the beginning? We’ll cover the likely outcomes of AI's current trajectory in retail and explore how to be successful in the next six months.

Meet the speaker

Dan Knight

Fashion Tech & Ecommerce Lead

Mindera

Dan is a seasoned technology leader with over a decade of experience in eCommerce including CTO roles in-house and lead consulting roles with clients via Mindera.

LinkedIn

Mindera ecommerce Insights

Case Studies

Case Study

Mindera slashes online order returns time

  • Retail
  • RetailTech
  • FashionTech
  • Digital Product Design