May 28th, 2026
Why nobody has won the AI race yet
About our Event
This 5th edition of Mindera's twice yearly retail insights explores why an explosion in technology hasn’t yet translated into radically innovative customer experiences or different organisational outcomes.
DATE: Thursday, May 28th, 2026
TIME: 4pm - 6pm
LOCATION: Paddington Basin, London, UK
Food & drink: Sandwiches, snacks and drinks provided
Topics
The Disparity in CX Innovation
Exploring why some customer experiences look like they haven’t changed in 10 years, while others have undergone regular and radical transformations.
The Real AI Race in Retail
From PIM to fraud, content to unit economics - looking at where successful retailers are deploying AI to deliver commercial outcomes across the business.
Where AI creates Risk
A discussion of the challenges with AI that need to be identified and managed such as quality degradation, security gaps and workforce disruption.
What the next 6 months could look like
Has AI peaked or is it just the beginning? We’ll cover the likely outcomes of AI's current trajectory in retail and explore how to be successful in the next six months.
Meet the speaker
Dan Knight
Fashion Tech & Ecommerce Lead
Mindera
Dan is a seasoned technology leader with over a decade of experience in eCommerce including CTO roles in-house and lead consulting roles with clients via Mindera.
