Case Study
IAG Loyalty achieves zero-downtime app updates
- Quality Assurance
- Testing
- Mobile
- Mobile Services
- QA
- TravelTransportation
- Travel & Transportation
May 7th, 2026
Insights in Travel & Transportation
About our Event
Join Mindera for an executive deep dive into travel trends, loyalty shifts and engineering foundations in the AI-first era. Our team of experts will share case studies, industry insights and tangible ways to optimise existing tech or level-up your infrastructure. Don’t miss this intimate opportunity to connect with fellow leaders and solve the industry’s toughest tech challenges together.
DATE: Thursday, May 7, 2026
TIME: 12pm - 4pm (Lunch incl.)
LOCATION: London, UK
What to Expect
Opening remarks, speaker introductions and session overview.
An exploration of the trends reshaping travel: from AI, loyalty programs to engineering foundations and modernisation.
An interactive Q&A session to address your specific questions and challenges.
Meet the speakers and exchange ideas with peers.
Topics
Introduction
How AI and rapidly changing traveller behaviours are reshaping the travel industry, creating new product expectations and engineering challenges.
Industry Trends
Key trends transforming travel, including AI-first booking experiences, social media as a discovery engine, mobile-first digital journeys, and new travel motivations such as wellness and set-jetting.
Loyalty in Travel & Tourism
The evolution of loyalty programs from simple point collection to highly personalised rewards and end-to-end travel experiences.
The Engineering Reality: Modernisation & Foundations
Why legacy systems are slowing innovation and how strong data foundations, modern platforms, and integration are required to enable AI-driven travel experiences.
Meet the Speaker
Mafalda Barros is a Business Consulting Practice Lead with 15+ years of international experience helping organisations unlock growth through customer strategy and transformation. She is a specialist in loyalty and customer engagement, with strong expertise in the travel and hospitality industry.
She partners with senior executives to design and implement loyalty programs that improve retention, increase customer lifetime value, and create sustainable competitive advantage. Her work bridges strategy and execution, consistently translating into measurable commercial outcomes.
Mafalda has led complex transformation programs across markets, bringing a pragmatic, impact-focused approach grounded in cross-industry experience.
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