FanDuel delivers seamless player experience with Statful
>Find out how Mindera’s bespoke application performance monitoring tool is saving major US horse racing betting channel time and money
Statful provides the data we need to understand our customers and give them the best possible experience.
Phil Dixon, COO, TVG
The challenge
Tens of thousands of US horse racing fans use FanDuel’s online betting platform every day. The company and its customers rely on the website performing efficiently, accurately, and without incident. Any issue with performance has serious consequences. A one-minute interruption, for example, can lead to millions of dollars in lost revenue.
This is the kind of thing that would keep senior FanDuel executives awake at night. Particularly when one of the major challenges the business faced was troubleshooting. It would find out about a bottleneck in one of its systems days after it occurred. With too much time spent on identifying and resolving incidents, there was no time left to understand why they happened. The business needed more insight into its systems, applications, and key business performance indicators, and asked its trusted software development partner, Mindera, to find a solution.
The solution
What FanDuel needed was an application performance monitoring (APM) tool that could alert its technology team to any system anomalies that could cause disruption. This would enable potential performance issues to be rapidly diagnosed and remedied, ideally before they even become service-affecting incidents. And Mindera had the perfect solution.
Besides showing real-time data, Mindera designed and built a proprietary ’s APM solution ‘Statful’ capable of ingesting and analysing huge volumes of data in realtime. It captures and stores all historical data, making it . This makes it possible to detect patterns and alertflag irregularities problems before they turn into incidents, while also creating a baseline for future events. FanDuel’s Database Team Lead, Lars Temme, implemented Statful the tool and was impressed with its simplicity and the insight it delivered.
The results
Everyone can become a specialist in data, no rocket science degree required.
Lars Temme, Database Team Lead, TVG
The intuitive nature of Mindera’s Statful enables the FanDuel team to send metrics to the tool via a straightforward line protocol. Real-time data of the metrics is then immediately available via a customisable dashboard.
“We’d used several different programmes before to monitor our business, but none of them was as enlightening and easy to use as Statful,” says Temme. “Once I started baselining applications and specific samples, I was able to give operations teams and other business units actionable insights into the data. Insights that they used to make important business decisions. Now everyone can become a specialist in data, no rocket science degree required.”
Statful helps FanDuel deliver the service its customers demand by:
- Facilitating problem detection, replacing the complex and time-consuming task of manually monitoring systems.
- Delivering customised business metrics, giving deep visibility into application and system performance.
- Ensuring customer satisfaction, providing FanDuel with the extra horsepower it needs to stay ahead of the competition.
This has created a win-win situation for both FanDuel’s internal teams and its customers.
Now everyone in our company is able to understand our situation and we can all rapidly identify trouble spots and drill down into root causes before our customers are impacted.
Lars Temme, Database Team Lead, TVG
About FanDuel Racing
Oregon-based betting site and television network FanDuel Racing is synonymous with horse racing in the USA. With trillions of wagers placed every year, Fanduel Racing relies on its top-class infrastructure and reporting tools to keep performance on track and deliver a great service for its customers.